Privacy Notice

Last updated: 3 October 2026

Information we collect

We collect information you provide when you use Avigs for visa assistance, flights, hotels, tours, international jobs, Study Abroad, Business Setup, Document Attestation, Travel Insurance, My Avigs and customer support. Depending on the service, this may include your name, contact details, nationality, country of residence, date of birth, travel plans, passport and identity information, application answers, uploaded documents, job-application details, academic and study details, company formation information, attestation requirements, insurance request details, trip details and communications with us.

If you use passport scanning or document upload features, information in those documents may be processed to help complete or support your application. If you provide information about another traveller, you should have permission to provide it.

Website, device and usage information

We may process limited technical and usage information needed to operate, secure and improve the website. This can include pages visited, browser or device information, timestamps, application progress, performance measurements and security-related events. We may also use browser storage or similar technology to remember selections, preserve application progress and support site functionality.

How we use your information

We use personal information to provide and manage the services you request, including checking visa requirements, preparing and supporting applications, handling flight, hotel and tour requests, supporting international job and study applications, coordinating company formation, document attestation and travel insurance requests, maintaining My Avigs records, communicating updates, responding to enquiries and improving the reliability and usability of Avigs.

We may also use information where reasonably necessary to protect customers, prevent misuse or fraud, maintain security, comply with applicable legal obligations and keep appropriate business records.

We share personal information only where it is reasonably necessary to provide the requested service, operate Avigs or meet legal obligations. Depending on your request, this may include relevant government, immigration, consular or official service channels, travel suppliers, airlines, accommodation or transport providers, educational institutions, company formation and attestation partners, insurance providers, payment or communication providers, technology and hosting providers, and other service partners involved in delivering your request.

When you choose to continue to an external provider, that service processes information under its own privacy practices. We do not sell personal information to advertisers.

Payments and sensitive information

Passport, identity and immigration information is requested only when needed for the relevant service, and access is restricted to appropriate personnel and systems. Do not send payment-card details through ordinary email or chat. Where a secure payment option is provided, use that payment flow.

Security and retention

We use administrative, technical and access-control measures designed to protect personal information against unauthorised access, loss, misuse or disclosure. Access is limited to people and systems that need the information for legitimate service, operational or security purposes.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, supporting customers, maintaining required records, resolving issues, preventing fraud and meeting applicable legal or regulatory obligations. When information is no longer needed, it is deleted, anonymised or otherwise handled in accordance with our retention practices.

International processing

Because visa and travel services can involve providers and authorities in different countries, personal information may be processed outside your country of residence where this is necessary to provide your requested service or operate Avigs.

Your choices and privacy requests

Subject to applicable law, you may ask for access to personal information we hold about you, request correction of inaccurate information, ask us to delete or restrict information where applicable, or raise a privacy concern. We may need to verify your identity before completing certain requests.

For privacy questions or requests, contact us at info@avigs.com.

Updates to this notice

We may update this Privacy Notice when our services, technology or legal requirements change. The latest version will always be published on this page with the updated date shown above.