Service Terms
Last updated: 3 October 2026
Using Avigs
These Service Terms apply when you use Avigs for visa assistance, flight or hotel requests, tours, international jobs, Study Abroad, Business Setup, Document Attestation, Travel Insurance, My Avigs and customer support.
A service request begins when you submit the relevant information or otherwise ask Avigs to proceed with a service. The scope of the service, any applicable price, timing and service-specific conditions will be shown or communicated before payment or confirmation where relevant.
Avigs services
Avigs provides visa assistance, flight and hotel booking support, tours, international job and study application support, company formation assistance, document attestation coordination, travel insurance assistance and connected customer updates for supported routes and destinations.
Where Avigs displays a guaranteed visa date or a Visa On Time Guarantee for a specific route or service, that guarantee applies to that confirmed service subject to the customer providing the required information and documents within the requested timeframes and completing any required actions promptly.
Visa, entry and travel requirements can depend on nationality, residence, destination, travel purpose and other circumstances. Customers should use the information shown for their selected route and keep their application details current if anything changes.
Payments, changes, cancellations and refunds
Before a paid service is confirmed, Avigs will provide the applicable price or quotation together with the known service inclusions and any relevant payment, change, cancellation or refund conditions.
If you request a change after work has started, additional costs may apply where the change creates new supplier, government, processing or service costs. Any such amount will be communicated before Avigs proceeds where reasonably possible.
Refund eligibility depends on the service purchased, the stage of processing and any non-refundable third-party or government costs already incurred. Where a refund is due, it will be handled using the applicable payment method or another agreed method.
Your responsibilities
You are responsible for providing accurate, complete and up-to-date information for your visa or travel request, reviewing the information shown before submission, and supplying requested documents in a clear and usable form.
You should tell Avigs promptly if your passport, nationality, residence, travel dates, contact details, itinerary or other information relevant to the service changes.
Third-party providers and external services
Some services involve third parties such as government or immigration authorities, airlines, hotels, transport providers, educational institutions, company formation and attestation partners, insurance providers, payment providers, communication platforms or other service suppliers. Where Avigs arranges or supports a third-party service, the relevant provider may also apply its own terms, policies and operational requirements.
If you choose to open an external website or continue through a third-party platform, that service operates separately from Avigs.
Events and international jobs information
Event and international jobs pages may include information from external sources. Where a source or provider is involved, its own terms and operational requirements may also apply.
Privacy
Personal information is handled in accordance with the Privacy Notice.
Contact
If you have a question about these Service Terms or a service request, contact Avigs at info@avigs.com.
Updates to these terms
We may update these Service Terms when our services, operating processes or legal requirements change. The latest version will be published on this page with the updated date shown above.